SERVICE SATISFACTION SURVEY
The Service Satisfaction Survey conducted by Universitas Islam Internasional Indonesia (UIII) is designed to enhance both academic and non-academic services by gathering valuable feedback from students, lecturers, staff, and cooperative partners. Using an online questionnaire distributed through the QMS application, the survey evaluates user satisfaction and explores the key factors that shape their experiences. The feedback gathered will be analyzed to produce recommendations for improving service quality across the university. This survey ensures that all responses remain anonymous and confidential. The information obtained is used solely to support the continuous improvement of UIII’s services.
2025 survey results
The 2025 Service Satisfaction Survey covers a range of areas that shape daily university life—spanning management, admissions, student services, lecturer and staff employment services, finance, facilities and infrastructure, as well as research and community engagement. By addressing these diverse aspects, the survey ensures that every corner of the university experience is represented.
The survey uses a four-point Likert scale, with assessments guided by the regulations set out in the Regulation of the Minister of State Apparatus Utilization and Bureaucratic Reform Number 14 of 2017. Several aspects still require improvements in service quality, while cooperation achieved the highest score, reaching 98.
SURVEY SCORE TRENDS
This section illustrates the trend in service satisfaction scores from the surveys conducted between 2023 and 2025. The data highlights how service quality has developed over time, providing valuable insights into areas of consistent strength as well as aspects that require further improvement.