The 2024 Service Satisfaction Survey carried out by the Indonesian International Islamic University (UIII) aims to improve the quality of academic and non-academic services by collecting feedback from students, lecturers, education staff, research partners, and community service partners. This survey, which uses an online questionnaire distributed via email and WhatsApp, measures service user satisfaction and identifies factors that influence this satisfaction, with the aim of providing recommendations for improving service quality. Conducted over 8 days from August 5 to 12, 2024, this survey maintains the anonymity and confidentiality of respondents, using the information obtained exclusively for the improvement of university services.