SERVICE SATISFACTION SURVEY
The Service Satisfaction Survey conducted by Universitas Islam Internasional Indonesia (UIII) is designed to enhance both academic and non-academic services by gathering valuable feedback from students, lecturers, staff, and cooperative partners. Using an online questionnaire distributed through the QMS application, the survey evaluates user satisfaction and explores the key factors that shape their experiences. The feedback gathered will be analyzed to produce recommendations for improving service quality across the university. This survey ensures that all responses remain anonymous and confidential. The information obtained is used solely to support the continuous improvement of UIII’s services.
2026 survey results
The 2026 Service Satisfaction Survey addresses the key areas that shape daily university life, including management, admissions, student services, employment services for lecturers and staff, finance, facilities and infrastructure, and research and community engagement. By covering these diverse aspects, the survey captures the full range of the university experience.
The survey uses a four-point Likert scale and follows the guidelines set out in the Regulation of the Minister of State Apparatus Utilization and Bureaucratic Reform Number 14 of 2017. Several aspects of service quality still require improvement, meanwhile, employment services for lecturers and research and community engagement services achieved the highest score, reaching 92.
SURVEY SCORE TRENDS
This section illustrates the trend in service satisfaction scores from the surveys conducted between 2023 and 2025. The data highlights how service quality has developed over time, providing valuable insights into areas of consistent strength as well as aspects that require further improvement.